Responsibilities

• Handle inbound email and phone enquiries
• Responding to assigned customers’ enquiries, prepare quotation as required
• Make recommendations suitable based on customer’s specs and requirements
• To follow up on all enquiries. Request for feedback and comments on status of our quote
• Report problems and responding to complaints from customers and give after-sales support when requested
• Proactive communication with customers to encourage repeat business
• Raise sales order and monitor/track delivery to ensure smooth delivery to clients
• Overseeing the delivery and making adjustments as necessary to ensure they are delivered to specifications and high standards
• Monitors and chase outstanding payments
• Performs administrative and office support activities to Outdoor Sales Team
• Keep track and maintain adequate stock for on-going projects
• Collecting and analyzing feedback from customers to gauge satisfaction and success
• Monitor KIV sales order
• Monitor pending repairs and technical dept and update clients

Requirements

• Strong communication and interpersonal skills
• Demonstrated ability to meet and exceed sales targets
• Sales and negotiation skills
• Excellent customer service and relationship-building skills
• Strong problem-solving and decision-making abilities
• Self-motivated and results-driven
• Attention to detail and strong organizational skills
• Adaptability and ability to work in a dynamic environment